Customer service manager at an Odoo Enterprise company handling repetitive support inquiries
- Situation
- The support team spends significant time triaging routine customer inquiries and validating incoming documents by hand, and there is no developer available to script a custom automation.
- How we solve it
- Sets up a Slyy Odoo agent in the agent form with the chat assistant, connecting it to an AI provider of choice to handle document processing and inquiry triage automatically, with every action logged in the audit trail.
